Trust & Safety
Safe introductions, made with care
We aim to support safe introductions between families and workers across the United Kingdom.
DBS Checks
We encourage families to confirm DBS certificates where appropriate, especially for childcare and elderly companion roles.
Right to Work Checks
We recommend verifying a worker's Right to Work in the United Kingdom before they begin.
References
Always ask candidates for references — and follow them up before agreeing arrangements.
Experience
Look for relevant experience for the role and ask about training where applicable.
Safe Matching
Our team takes care to match families with candidates we believe will be a good fit.
Family Protection
Always meet candidates in person or by video call before agreeing to work.
Worker Protection
Workers should agree clear duties, hours and pay in writing before starting.
Clear Communication
Open, friendly communication is the foundation of every safe arrangement.
Important notes
We encourage families to carry out DBS, reference and Right to Work checks where appropriate.
Family Support UK aims to support safe introductions between families and workers.
Families remain responsible for making final hiring decisions.
If you ever have a safeguarding concern, please contact us straight away — and where appropriate, the relevant UK authorities.